Forecasting : Jurnal Ilmiah Ilmu Manajemen

PENGARUH KINERJA APARATUR DESA TERHADAP PENINGKATAN PELAYANAN MASYARAKAT PADA KANTOR DESA LOMPU KECAMATAN CINA KABUPATEN BONE

Aswin Aswin, Marniati Syam, Fahril Jaya — Sat, 30 Mar 2024 00:00:00 +0000

This research proposes to determine the performance of village officials at the Lompu Village Office, Cina District, Bone Regency. 1). To find out about community services at the Lompu Village Office, Cina District, Bone Regency. 2). To determine the influence of the performance of village officials on services to the community at the Lompu Village Office, Cina District, Bone Regency. The type of research used in this research is quantitative. The population in this study is the entire object that is the source of data in this study, namely all people who have received services at the Lompu Village Office, Cina District, Regency. The sampling technique used, the sample that will be taken in this research is 15% of the number of people who have received services at the Lompu Village Office, Cina District, Bone Regency. So the sample for this research is 15% X 360= 54 people and 8 employees as informants . The data analysis techniques used are simple regression analysis and correlation analysis. The results of this research show that 1). The level of performance of village officials at the Lompu Village Office, Cina District, Bone Regency is classified as very high with a percentage of 66.67% 2) The level of service of village officials at the Lompu Village Office, Cina District, Bone Regency to the community is classified as high with a percentage of 50% 3). The level of performance of village officials influences services to the community at the Lompu Village Office, Cina District, Bone Regency with a coefficient interval of 0.87 or 87%, which means the level of influence is very high and the rest is influenced by other factors at 13%.

KUALITAS PELAYANAN KELUHAN PELANGGAN DI PT PLN (PERSERO) ULP HASANUDDIN

Armiana Armiana, Marniati Syam, Mursakin Mursakin — Wed, 10 Jul 2024 00:00:00 +0000

This research aims to obtain an overview of the quality of customer complaint service as seen from tangibles (physical evidence), reliability (reliability), responsiveness (responsiveness), assurance (guarantee), and empathy (empathy). The type of research used in this research is qualitative, the types of data are primary data and secondary data. while the informants for this research are managers, Customer Service, data and information management departments and customers of PT PLN ULP Hasanuddin. Meanwhile, the data collection used is observation, interviews and documentation. Meanwhile, the data analysis used is data reduction, data presentation, and drawing conclusions and verification. The results of this research show that the quality of customer complaint service at PT PLN (Persero) ULP Hasanuddin is quite satisfactory in terms of tangible indicators (physical evidence), reliability is not optimal because it does not comply with the time promised by PT PLN in resolving complaints from customers, Responsiveness (responsiveness) in providing services does not serve customer needs quickly so customers feel that PLN P T officers are slow in handling complaints, assurance (guarantee) has not been categorized as good because of complaints from customers who consider officers favoritism to customers they know, and empathy (empathy) in this indicator regarding communication and service information that meets customer desires.

ANALISIS SISTEM DAN PROSEDUR AKUNTANSI PELUNASAN GADAI PADA PT PEGADAIAN CABANG WATAMPONE

Dahlia Dahlia, Muh Harisa, Mustadir Mustadir — Sat, 30 Mar 2024 00:00:00 +0000

PT Pegadaian is a state-owned company which operates in the field of pawn credit distribution. A pledge is a right obtained by a creditor over a movable item given to him by the debtor in his name to guarantee a debt. In pawning there is an accounting system for granting and paying off pawns. The accounting system plays an important role in the company's internal control system. The purpose of this research is to determine the accounting system and procedures for pawn repayment at PT Pegadaian Watampone Branch. The data collection techniques used were observation, interviews, literature study and documentation. Meanwhile, the data analysis method used in this research is qualitative descriptive analysis. Based on the results of the discussion relating to the problem formulation in this research, the pawn settlement accounting system and procedures at PT Pegadaian Watampone Branch are generally running well because they are in accordance with the pawn repayment SOP that has been implemented by the pawnshop, starting from paying off the pawn until handing over. receive pawned goods. The pawn repayment accounting system and procedures at PT Pegadaian Watampone Branch are also supported by the implementation of internal control quite well, this is evident from the documents and credit records used by PT Pegadaian in the pawn repayment accounting systems and procedures used has been adequate.

PENGARUH UTANG DAN PINJAMAN YANG DIBERIKAN (PYD) TERHADAP LABA BERSIH PADA PT PEGADAIAN DI KABUPATEN BONE

Ika Muharrati, Muhammad Idrus, Nurkurnia Nurkurnia — Sat, 30 Mar 2024 00:00:00 +0000

Research Objectives To determine the magnitude of the influence of debt on net profit at PT Pegadaian Bone Regency in 2023, To determine the magnitude of the influence of loans granted (PYD) on net profit at PT Pegadaian Bone Regency in 2023, To determine the magnitude of the influence of debt and loans granted (PYD) on net profit at PT Pegadaian Bone Regency in 2023. This research uses explanatory research which is explanatory in nature and aims to test a theory or hypothesis in order to strengthen or even reject existing theories or research hypotheses, as well as test the relationship or the relationship between variables, two or more variables. Research results 1) Debt does not have a significant influence on net profit at PT Pegadaian Bone. 2) Loans provided (PYD) have a significant influence on net profit at PT Pegadaian Bone. 3) Debt and loans granted (PYD) simultaneously have a significant influence on net profit at PT Pegadaian Bone.

Analysis of the Rice Entrepreneurship System on the Income of the Bulog Kansilog in Bone Regency

Irma Kurnia, Ria Musfira, Harisa Harisa — Sat, 30 Mar 2024 00:00:00 +0000

Bulog is a state-owned public company that operates in the food logistics sector. Bulog has systems for carrying out relationships with companies through contracts, with prices stated in them. The type of research used is qualitative research, namely research that is descriptive in nature and tends to use analysis. The data collection techniques used are observation, interviews and documentation. The results of the research show that: The contract system used is in line with the sale and purchase of goods which are stated to be covered, including the parties involved, the price mentioned in the contract, the object of the goods being bought and sold, as well as the agreement that has been established between the entrepreneur and Bulog.

Pengaruh Motivasi Kerja Dan Komitmen Organisasi Terhadap Kinerja Pegawai Pada Balai Prasaranan Permukiman Wilayah Sulawesi Barat

Agus Halim, Nur Fajariani, Adam Ramadhan — Sat, 30 Mar 2024 00:00:00 +0000

This study aims to determine the effect of work motivation and organizational commitment variables on employee performance at the West Sulawesi Regional Settlement Infrastructure Center. The research method used is by using quantitative methods with primary data using a questionnaire. Respondents in the study were all employees who worked at the West Sulawesi Provincial Settlement Infrastructure Center, the samples used were technical Nonprobability Sampling with a total sample of 36 respondents. The formula in this study uses multiple linear regression, validity test, reliability test, multiple linear regression, t test, and f test. The results in this study indicate that work motivation and organizational commitment partially and simultaneously have a significant influence on employee performance at the West Sulawesi Regional Settlement Infrastructure Center. The contribution of work motivation and organizational commitment to employee performance at the West Sulawesi Regional Settlement Infrastructure Center is still weak with a value of 41.6%, meaning that there are still other factors of 58.4% which have an influence on employee performance at the West Sulawesi Regional Settlement Infrastructure Center.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pengguna Jasa Pengiriman Barang Pada PT. Pos Indonesia Tbk Unit Kalukku Kecamatan Kalukku Kabupaten Mamuju

Nur Asia, Irdha Yanti Musyawarah, Jasriani Jasriani, Selvi Juniarni Kadir — Sat, 30 Mar 2024 00:00:00 +0000

This research aims to determine the effect of service quality on user satisfaction of goods delivery services at PT Pos Indonesia Tbk Kalukku Unit, Mamuju Regency. The type of data used in this research is quantitative. This research uses multiple linear regression analysis to calculate the quantitative impact of each variable on changes in events (variable X) then carries out partial tests and simultaneous tests.

The results of the research show that the reliability variable has a significant effect on user satisfaction of goods delivery services at PT Pos Indonesia Tbk Kalukku Unit, Mamuju Regency. The responsiveness variable has a significant effect on user satisfaction with goods delivery services at PT. Pos Indonesia Tbk, Kalukku Unit, Mamuju Regency. The empathy variable has a significant effect on user satisfaction with goods delivery services at PT. Pos Indonesia Tbk, Kalukku Unit, Mamuju Regency. The guarantee variable has a significant effect on user satisfaction of goods delivery services at PT. Pos Indonesia Tbk Kalukku Unit, Mamuju Regency and the physical evidence variable have a significant effect on user satisfaction with goods delivery services at PT. Pos Indonesia Tbk, Kalukku Unit, Mamuju Regency. The most dominant responsiveness variable influences user satisfaction with goods delivery services at PT Pos Indonesia Tbk Kalukku Unit, Mamuju Regency.